Privacy Policy
Effective Date: April 14, 2026
1. Overview and Scope
NanyukiNow ("we", "us", or "our") operates the discovery platform located at nanyukinow.co.ke. This comprehensive Privacy Policy outlines our commitment to safeguarding the personal data of our visitors, listing owners, and community members. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
A. Personal Data
- Identity & Contact: Full name, email address, phone number, and business details if you are a listing owner.
- Account Credentials: Passwords and security hints for authenticated users.
- User-Generated Content: Reviews, comments, business listings, and media uploads.
B. Automated Technical Data
- Log Data: IP addresses, browser versions, pages visited, time spent on the site, and unique device identifiers.
- Location Data: Geolocation information to provide relevant content for Nanyuki, Naromoru, and Timau areas.
3. Nyuki (The AI Chatbot) Privacy Protocols
Our platform utilizes Nyuki, an advanced AI assistant. Your interactions with Nyuki are governed by the following specialized terms:
Conversation Retention: We record and store the text of your conversations with Nyuki. This includes queries regarding local services, event lookups, and general assistance. These logs are used for quality assurance and to fine-tune the AI's local knowledge of the Laikipia region.
Sensitive Information: Users are strictly prohibited from sharing sensitive personal data (IDs, credit card numbers, or passwords) with Nyuki. We do not knowingly collect or store sensitive financial data through the chat interface.
Third-Party Intelligence: Nyuki operates using API integrations from secure providers (such as OpenAI or Anthropic). While your data is processed through these systems, we have configurations in place to ensure your personal dialogues are not utilized to train public, generalized AI models without explicit opt-in.
4. Purpose of Data Processing
We process your data based on legitimate business interests and legal obligations, including:
- Personalization: Tailoring business recommendations (Stays, Eats, Shopping) based on your location and history.
- Verification: Ensuring listing owners are legitimate to maintain the "Nanyuki Gold List" standard.
- Communication: Sending system updates, marketing newsletters (with opt-out options), and customer support responses.
- Analytics: Monitoring platform performance and user trends to improve our architecture and site speed.
5. Data Retention and Security
We retain your personal data only for as long as necessary to fulfill the purposes set out in this policy. We implement industry-standard encryption and security protocols managed by Nanyuki Now to protect your data from unauthorized access, alteration, or disclosure.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your data:
- The Right to Access: Request copies of your personal data.
- The Right to Rectification: Request that we correct any information you believe is inaccurate.
- The Right to Erasure: Request that we delete your personal data under certain conditions.
- The Right to Object: Object to our processing of your personal data for direct marketing.
